Return Policy

Welcome to Maakarupa!

At Maakarupa, we strive to provide our customers with the highest quality products and services. We understand that sometimes things don’t go as planned, and we want to make the return process as simple and straightforward as possible. Please review our return policy below.

1. Eligibility for Returns

Perishable Goods:

Due to the nature of perishable goods, we do not accept returns or exchanges on food items. If you receive a damaged or spoiled product, please contact us within 24 hours of delivery with a photo of the item and a description of the issue.

Non-Perishable Goods:

Non-perishable items (such as kitchen gadgets, cookware, and other accessories) may be returned within 30 days of purchase, provided they are unused, in their original packaging, and in resalable condition.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us:
- Email our customer service team at [Insert Contact Email] with your order number, the item you wish to return, and the reason for the return.
Receive Return Authorization:
- Once we review your request, we will provide you with a return authorization number and detailed instructions on how to return your item.
Return the Item:
- Package the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.

3. Refunds

Processing Refunds:

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 5-7 business days.

Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

4. Exchanges

If you need to exchange a non-perishable item for a different size, color, or model, please follow the return process above. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping costs for exchanges may apply.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Email] with a description and photo of the damage or defect. We will work with you to resolve the issue as quickly as possible, which may include sending a replacement item or issuing a refund.